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POSITION: Assistant Manager

PRIMARY FUNCTION: Develop and motivate staff to provide the highest level of customer service and maximize sales. Effectively supervise store operations, maintain appropriate inventory levels, and promote and maintain a positive work environment.

DUTIES & RESPONSIBILITIES:

• Manage and oversee planning and staffing of specific departments, including supervising staff assigned to respective areas.
• Lead new associate training using an approach we call GUEST, and develop staff by coaching, training and counseling associates.
• Contribute to performance appraisals and regularly communicate performance issues to Store Manager.
• Direct the work flow of back room operations including stock room organization, supply needs, shipping/receiving and scheduling for maximum efficiency and productivity.
• Plan and execute staff schedules and maintain payroll efficiency.
• Perform opening and closing procedures, including planning daily agenda. Assign, monitor and ensure completion of tasks and projects as outlined in the daily agenda.
• Monitor store inventory and cleanliness.
• Exemplify the highest level of customer service standards and reinforce those principles by regularly providing feedback to staff.
• Anticipate and resolve internal and external customer needs.

SKILLS/KNOWLEDGE:

• 1-2 years of retail management experience, specialty retail preferred.
• Ability to lift and carry medium to large items several meters, weighing up to 35kg.
• Good planning and time-management skills for executing multiple tasks simultaneously.

REPORTS TO: General Manager

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